City Council

17. APPROVAL AND RATIFICATION OF AGREEMENT WITH PROFESSIONAL COMMUNICATIONS\nNETWORK (PCN) FOR CALL CENTER SERVICES AND RELATED INDEMNIFICATION PROVISIONS (CITY\nCOUNCIL)\nRECOMMENDED ACTION\n— 1. RATIFY and APPROVE the agreement entered into with Professional Communications\nNetwork (PCN) for call center services related to illegal fireworks complaints.\n— 2. RATIFY and AUTHORIZE the City Manager's execution of the agreement approved as to\nform by the City Attorney.