City Council

24. 23-0382 Recommendation to adopt Specifications No. RFP PR-23-217 and\naward a contract to Innovative Playgrounds Company, a California\ncorporation located in Whittier, CA, for an immersive, interactive,\neducational, and fun technology-based solution to provide engaging\nexperiences for youth, teenagers, and older adults at City of Long\nBeach (City) parks, at no cost to the City, for a maximum six-month\npilot period; and, authorize City Manager, or designee, to execute all\ndocuments necessary to enter into the contract;\nAdopt Specifications No. RFP TI-23-216 and award a contract to\nCitibot, a corporation located in Charleston, SC, for a responsive tool\nto efficiently connect users to the information, services, and contacts\nthey need across the City’s website increasing accessibility and user\nsatisfaction, at no cost to the City, for a maximum six-month pilot\nperiod; and, authorize City Manager, or designee, to execute all\ndocuments necessary to enter into the contract;\nAdopt Specifications No. RFP TI-23-205 and award a contract to\nBuzzClan LLC, a Texas corporation located in Dallas, TX, for a\nsolution that integrates with ServiceNow service management ticketing\nsystem to improve efficiency of City Desktop Support staff, so they can\ngroup the tickets by region to reduce the travel time as well as the\nresolution time for City employees’ requests for support, at no cost to\nthe City, for a maximum 6-month pilot period; and, authorize City\nManager, or designee, to execute all documents necessary to enter\ninto the contract;\nAdopt Specifications No. RFP TI-23-206 and award a contract to\nAisera Inc., of Palo Alto, CA, for a software solution that uses smart\ntechnologies to improve the quality of help desk call center operations,\nimprove user satisfaction, and improve tracking of first call resolution,\nat no cost to the City, for a maximum 6-month pilot period; and,\nauthorize City Manager, or designee, to execute all documents\nnecessary to enter into the contract; and\n(Agenda Item No. 24 continues on