City Council

(7) 23-0255 PUBLIC SAFETY COMMITTEE REPORT relative to the staffing levels, the number of calls received and the average number of calls handled per operator at all Los Angeles Police Department (LAPD) dispatch centers; how current and future staffing plans impact the LAPD’s ability to process 9-1-1 calls in compliance with State-mandated guidelines; and related matters. Recommendations for Council action, pursuant to Motion (McOsker – Lee): INSTRUCT the LAPD to report to Council on: The current and historical staffing levels at all dispatch centers. The number of calls received per dispatch center. The average number of calls handled per operator at each dispatch center. How current and future staffing plans impact the LAPD’s ability to process 9-1-1 calls in compliance with State-mandated guidelines. The report should include trend lines on call response times and the resources required to bring the response times down to the baseline. INSTRUCT the Personnel Department, with the assistance of the LAPD, to report to Council on the status of its hiring process related to recruitment, communication strategy and hiring obstacles related to the Police Service Representative classification. This should be inclusive of: The number of hiring tests offered in the last year, the communication and operations related to providing hiring those tests, and the number of applicants that participated in the testing process, those that passed the tests, and those that were eventually hired. The potential to modernize the testing process: including elimination of the typing test certification and further requiring the typing test certification as a form of training once Police Service Representatives are hired, and expediting the testing process through including CritiCALL within the testing process. The average timeline for hiring a Police Service Representative. The number of Police Service Representatives that pursue promotional opportunities.