City Council

40. APPROVE SECOND CONTRACT AMENDMENT FOR INFOSEND INC. ELECTRONIC\nBILL PRESENTATION AND PAYMENT SERVICE, DATA PROCESSING, AND\nPRINTING AND MAILING SERVICES FOR UTILITY BILLING – F2M19-41, C2M22-26,\nM2M26-111\nThe Utilities Department Customer Service Center (CSC) is the primary processing center\nfor billing Alhambra customers for water, sewer and paramedic charges. Infosend Inc.\ncurrently provides professional bill presentation and payment services, which include\nprinting and mailing services, online billing, automatic payments and paperless bills. The\nterm of the original agreement was July 1, 2022 to June 30, 2025 with the option to extend\nsaid services by the City Manager for an additional two (2) terms. With services remaining\nacceptable, the City Manager was authorized to approve two consecutive one-year\nextensions. This second contract amendment not only extends the term to June 2027, but\nalso increases the annual contract by $25,000.00 beginning June 2026. Contract fee\nincreases reflect the rising costs of production, materials, and expanded paramedic\nservices.\nRecommended Action: City Council approve an amendment to the contract with\nInfosend Inc. (Contract No. C2M22-26), subject to final language review by the City\nManager and City Attorney, to increase the contract by $25,000.00 a year for electronic\nbill presentation, payment services, data processing, printing, and mailing services for\nutility billing; and, direct staff to undertake the steps necessary to finalize Council’s action.\n(M2M26-111)