City Council

1. RESULTS OF COMMUNITY SATISFACTION SURVEY – F2M24-33\nAs part of the Strategic Plan, the City Council prioritized community engagement and\ninformation. In 2024, staff moved forward with engaging a professional consultant to\nconduct a Community Satisfaction Survey, particularly in advance of the City’s new\nStrategic Plan and new Fiscal Year Budget. The purpose of the Community Satisfaction\nSurvey is to obtain statistically reliable data to improve the City’s understanding of the\nresidents’ satisfaction, priorities, and concerns as they relate to services, facilities, and\npolicies provided by the City. The City engaged True North Research to design the\nresearch plan and conduct the City’s survey. This will be the third satisfaction survey\npursued by the City over the last five years. The survey provides opportunity to analyze\nthe City’s progress with services and/or to understand top of mind community priorities.\nTrue North is a full-service survey research firm dedicated to providing agencies with\nunderstanding of community perceptions, concerns, and priorities. The firm has conducted\nover 1,200 survey research studies for more than 400 cities and school districts.\nAlhambra’s Community Satisfaction Survey was broadly defined and designed to help\nidentify: key resident issues; satisfaction with City services; opinions on strategic topics;\nsatisfaction with communications and engagement; and other background and\ndemographic data to understand needs, perceptions, and interests. Representatives from\nTrue North Research will present to the City Council details regarding the results of the\nCommunity Satisfaction Survey. The full detailed results of the survey are featured in the\nfinal report prepared by True North, which is available on the City’s website at:\nhttps://www.cityofalhambra.org/DocumentCenter/View/6098/Alhambra-Community-\nOpinion-Survey-Report-25-v1T\nRecommended Action: City Council receive and file the 2024 Community\nSatisfaction Survey.