City Council

8.\nAPPROVAL OF IT END USER SUPPORT SERVICES CONTRACT The\nCity’s IT Division is responsible for citywide Information Technology (IT)\nnetwork, devices, and end user (help desk) support services. The\nincreasing volume of end user support requests has required substantial\nattention from the IT team, diverting their focus from crucial infrastructure\nmanagement tasks. To address this challenge, an End User Support\nContract which provides dedicated services is recommended to manage\nand resolve these requests efficiently.\nRecommendation: It is recommended that the City Council authorize the\nCity Manager or designee to execute a contract with 360S2G and\nsubsequent amendments for up to 10% contingency when necessary for\nIT End User Support Services. Fiscal Impact: The annual cost of IT End\nUser Support Services is $210,000 for up to 2,100 service hours.\nSufficient budget has been appropriated in the Fiscal Year 2025-2026\nInformation Technology Fund. Contract cost for future years will be\nincorporated in future budget for the City Council's consideration.