City Council

2. RESULTS OF COMMUNITY SATISFACTION SURVEY – F2M18-35\nOn December 14, 2020, based on Goal 14 of the Alhambra 2020-21 Strategic Plan, the\nCity Council directed staff move forward with engaging a professional consultant to\nconduct a Community Satisfaction Survey. The purpose of the Community Satisfaction\n2\n2-13-23\nSurvey is to obtain statistically reliable data to improve the City’s understanding of the\nresidents’ satisfaction, priorities, and concerns as they relate to services, facilities, and\npolicies provided by the City. The data provides important support to the City as new\nstrategic or budget decisions are considered. The City engaged True North Research to\ndesign the research plan and conduct the survey. This will be the second satisfaction\nsurvey pursued by the City since introducing the item to the 2020-21 Strategic Plan. As a\nresult, this survey provides opportunity for year-to-year comparisons and statistical\nsignificance to identify changes in public opinion. True North is a full-service survey\nresearch firm dedicated to providing agencies with understanding of community\nperceptions, concerns, and priorities. The firm has conducted over 1,200 survey research\nstudies for more than 400 cities and school districts. Alhambra’s Community Satisfaction\nSurvey was broadly defined and designed to help identify: key resident issues; satisfaction\nwith City services; opinions on strategic topics; satisfaction with communications and\nengagement; and other background and demographic data to understand needs,\nperceptions, and interests. Representatives from True North Research will present to the\nCity Council details regarding the results of the Community Satisfaction Survey. The fully\ndetailed results of the survey are featured in the final report prepared by True North and it\nis available on the City’s website at:\nhttps://www.cityofalhambra.org/DocumentCenter/View/4051/Alhambra-Community-\nOpinion-Survey-Report-2022\nRecommended Action: City Council receive and file the 2022 Community\nSatisfaction Survey.