City Council

23. Approve a Master Renewal Agreement with System Innovators for Citywide Europay, MasterCard, and Visa (“EMV”) Chip & PIN Credit Card Hardware Purchases and Payment Card Industry Data Security Standard (“PCI DSS”) Cashiering Software System Upgrades to the City’s existing “iNovah” Centralized Cashiering System, in an Amount not to Exceed $765,032 and Approve a Corresponding Support and Maintenance Agreement for the City’s Upgraded Cashiering system, Including Ongoing Professional Software and Hardware services in an Amount not to Exceed $592,946 (General and Non-General Fund) Department(s): Finance and Management Services Recommended Action: Authorize the City Manager to execute a master renewal agreement with System Innovators, a division of N. Harris Computer Corporation, for a comprehensive upgrade of iNovah, the City’s revenue management and cashiering software system, necessary for EMV Chip & PIN credit card transactions and PCI DSS compliance. The master renewal agreement would include related payment terminal hardware purchases and a software system upgrade, plus contingent options for software integrations with PRCSA’s Centaman Zoo Ticketing System, CivicRec Reservation System and, plus PBA’s Clariti Land Management System, and CDA-Housing’s Rental Registry Fee Program System, commencing February 7, 2023, and expiring December 31, 2025, with a provision for two (2) renewal options of three (3) years, and one (1) year; respectively, ending December 31, 2029 in an amount not to exceed $765,032, which includes a contingency of $562,262 for the life of the agreement subject to non-substantive changes approved by the City Manager and City Attorney (Agreement No. 2023-XXX). 2. Authorize the City Manager to execute a corresponding Support and Maintenance Agreement with System Innovators, a division of N. Harris Computer Corporation, for on- going software and hardware support and maintenance of the upgraded iNovah cashiering system, commencing February 7, 2023, and expiring December 31, 2025, with a provision for two (2) renewal options of three (3) years, and one (1) year; respectively, ending December 31, 2029 in an amount not to exceed $592,946, which includes a contingency of $77,341 for the life of the agreement subject to non-substantive changes approved by the City Manager and City Attorney (Agreement No. 2023-XXX).