City Council

4. AUTHORIZATION TO ENTER INTO A CONTRACT WITH NWN CORPORATION TO PROVIDE MICROSOFT TEAMS PHONE SYSTEM AND FIVE9 CLOUD CONTACT CENTER IMPLEMENTATION INCLUDING CALLING PLANS WITH TECHNICAL SUPPORT IN AN AMOUNT NOT-TO-EXCEED $1,177,697 FOR 26 MONTHS (Dept. of Information Technology) Recommendation: It is recommended that the City Council: (1) Find that the recommended actions in the agenda report are exempt from the California Environmental Quality Act (“CEQA”) pursuant to State CEQA Guidelines per Section 15061(b)(3), the “common sense” provision that CEQA only applies to projects that may have an effect on the environment; (2) Authorize the City Manager to enter into a contract with NWN Corporation to provide Microsoft Teams Phone System and Five9 Contact Center implementation including calling plans with 24/7 technical support for an amount not-to-exceed $1,177,697 for a 26-month period through June 30,2025, which includes a ten percent contingency on the base implementation cost only. Neither competitive bidding nor competitive selection are required pursuant to City Charter section 1002(H), and Pasadena Municipal code section 4.08.049(A)(3), contracts with other governmental entities; (3) Authorize the City Manager to execute future contract extensions in accordance with prevailing pricing through the State of California’s CALNET NextGen contract for as long as the City utilizes the Microsoft Teams phone system; and (4) Rescind the contract award in response to specifications for Microsoft Teams Phone System-Cloud PBX Implementation originally awarded to NTT America Inc., on June 13, 2022, for $1,881,965. TPA