City Council

8. APPROVAL OF IT END USER SUPPORT SERVICES CONTRACT The City’s IT Division is responsible for citywide Information Technology (IT) network, devices, and end user (help desk) support services. The increasing volume of end user support requests has required substantial attention from the IT team, diverting their focus from crucial infrastructure management tasks. To address this challenge, an End User Support Contract which provides dedicated services is recommended to manage and resolve these requests efficiently. Recommendation: It is recommended that the City Council authorize the City Manager or designee to execute a contract with 360S2G and subsequent amendments for up to 10% contingency when necessary for IT End User Support Services. Fiscal Impact: The annual cost of IT End User Support Services is $210,000 for up to 2,100 service hours. Sufficient budget has been appropriated in the Fiscal Year 2025-2026 Information Technology Fund. Contract cost for future years will be incorporated in future budget for the City Council's consideration.