City Council

10. APPROVAL OF TWO IT SUPPORT SERVICES AGREEMENTS WITH 360S2G In July 2025, staff recommended and the City Council approved an Information Technology (IT) End User Support Service (help desk) Agreement with 360S2G. Staff have since identified other technology improvement projects that require additional implementation and help- desk support. These Council-approved projects include the Palo Alto Cybersecurity Suite, Cisco/Webex Calling phone system replacement, Axon Enterprise Suite for the Police Department, as well as the Computer-Aided Dispatch and Records Management System that is presented for the Council’s consideration tonight. To support these additional assignments, staff are recommending an amendment to the existing End User Support Services Agreement and a new contract with 360S2G for high level, limited-term technical implementation services. If approves, the amendment to the End User Support Service Agreement will provide three dedicated end user consultants and increase the annual cost from $210,000 per year to $630,000 per year; and the new Implementation Support Services Agreement will cover the services of two IT System Administrators and two IT Network Engineers for six months at $832,000. Recommendation: Staff recommended that the City Council: 1. Authorize the City Manager or designee to execute an amendment to increase the End User Support Services Agreement with 360S2G to $630,000 per year; 2. Authorize the City Manager or designee to execute an Implementation Services Agreement with 360S2G for $832,000; and 3. Authorize subsequent amendments for up to 10% contingency when necessary. Fiscal Impact: The original annual cost of the IT End User Support Service Agreement approved in July 2025 was $210,000. The amended annual cost, if approved, will be $630,000. The cost of the Implementation Support Services Agreement is $832,000. The Fiscal Year 2026-2027 adopted budget has sufficient appropriations to support the proposed amendment and agreement.